Need a hand? Email us.
bujusjujus is run by a small team, and support goes to a real person. There's no ticket system and no phone tree — write to us and you'll get a reply, usually within a day.
Include the username on your account, which phone you're using, and what you expected to happen. That's usually enough for us to answer in one reply instead of three.
Common questions
I installed the app but can't sign in.
The apps are free to download, but alerts require an active subscription — sign-in uses your bujusjujus account, not an Apple or Google account. If you haven't subscribed yet, start at bujusjujus.com. If you have and it still won't accept your details, email us and include the username you're trying.
I subscribed but I'm not getting notifications.
Walk through the setup guide — it covers enabling notifications on iPhone and Android and the handful of settings that silently suppress them. If you've done all of that and it's still quiet, email us; we can see whether alerts are being sent to your account.
How do I change which products I get alerted about?
Open the app, go to Products, and mute anything you don't care about. Your Live Feed keeps showing everything so nothing is hidden from you — muting only stops the push.
How do I cancel?
Email info@bujusjuj.us and we'll cancel it. You keep access until the end of the period you've already paid for.
How do I delete my account and data?
Two ways: in the app, Settings → Danger zone → Delete account, or use the web form. Either one cancels the subscription and removes the data tied to your account.
Something looks wrong with an alert.
Send it to us — a screenshot of the alert is enough. Wrong prices and dead links are worth reporting; they usually mean a retailer changed something on their end and we can fix it quickly.